Hisense - Extremely poor Customer Care service

We are trying to contact Hisense Customer Care and Repair services for hours, to no avail. We would like to send a Hisense TV in for repair, the screen just went black, we did the necessary, switched it off, then on after 5 minutes, but no change (t is still under warranty until 2027).

I have tried calling all Hisense Cape Town contact numbers (provided on their website and google). The two automated 0860 numbers states their offices are actually closed, yet it is within trading hours on a Friday morning! The *** is constantly busy or has been taken off the hook, the JNB number is non-existent.

I sent an online query via their website and eventually received a ticket reference number, I rep**** to it directly with all the necessary information. I copied in *** (this came back undeliverable).

How can we possibly get the TV repaired when we cannot even get hold of Hisense manufacturers or their Customer Care Service? This is extremely poor service and after sales service!! If we had known, we would never have purchased this product.

Hisense - We await your response, hopefully you will respond via Hello Peter!!