Hisense Electronics POOR service

I bought Hisense black glass double door Fridge in 2018 at Game stores.

1 side is broken, what happened is On the 22 Nov 2020 i head big bang noise as if something had exploded i immediately run outside the house i called securities then, they suggested i switched off plugs, then 1 side mirror started to crack very bad whole side, but funny enough nothing happened to the freezer side and fridge is working.

I imediately i went to Game store near me southgate, they well assisted me i must say i show them pics and gave them my slip luckily i keep my documents they treated this as urgent, because they saw pics, they sent an email and logged call.

First email i recieved from Hisense we don't Cover glass its not part of fridge warranty i must read my papers... i was very disappointed because they haven't even sent technician to check what might be the Cause cz to me it seemed more of Mechanical problem,because at the back there is something like cylinder that look like it's the one BURSTED as i was checking what might be problem.

After some exchange they sent someone from private contractor Microlite not from hisense and he was shocked the way it looked. He even said in his past 8yrs experience he never saw such thing. I said well that's why u must do fault finding & identify route cause.

He spent 5min and said he sees nothing wrong since fridge is on working but has big cracks on side. The private contractor said there's birsted cylinder means nothing as the fridge is on.

The call that was logged was closed based on report given private contractor.

I need hisense to come and view their product i have been calling no assistance till to date because call is closed as repaired.

I bought that fridge cash 13K has 4year warranty. For hisense to arrogantly say it is not their fault is NOT acceptable.

Pics and papers are available for viewings

Thankkng you & Regards, Portia