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Christo S

1 reviews | Active since Jun 2016

23 Jan 2025, 09:54

Hisense e60 lite faulty

I bought a Hisense e60 lite in December 2024. Today the phone is dead and won't switch on. I tried to keep it on charge as well and that didn't work. It still has 13 months warranty left.

I need my phone and paid for a new phone, please assist.

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Replies (6)
CS
Christo S's update24 Jan 2025, 12:51
Reviewer Update
I just want this on record, as my phone wasn't even one month old and I actually feel Hisense Mobiles should be aware of their products and actually give me a brand new phone that isn't faulty and that was quality tested and checked.


Reference number is *** for the below email contents and updates:


Hi :) Good news. Your device is booked in for repair at VODACOM REPAIRS.


Hi :) just an update on your Repair. Unfortunately, one or more of the required parts for your repair is currently on backorder and will take a little longer to arrive. We apologize for the delay and will keep you updated on the status. Thank you for your patience and understanding. Please do not reply to this message.


Regards,

Christo


CS
Christo S's update30 Jan 2025, 17:11
Reviewer Update
Good day, the device has landed with VODACOM REPAIRS ARC *** and we are yet again where we started off(required part is on a backorder, which in simple terms means out of stock). Be sure I won't wait for a new part and this is not my problem. Urgently see the below feedback received via Vodacom Repairs sms. NB - Hisense as in *** whom is also copied in this email, I request a brand new device that is not defective and again take note that the phone was not even a month old when it just switched off and stopped working... Nevermind 6 months for the CPA(Consumer Protection Act). Just some more points for you to consider:*Consumers can choose to have the goods replaced, repaired, or refunded. *Consumers can return goods without penalty and at the supplier's expense, as taken from the CPA*:


[01/30, 10:10] Hi :) Your device with Job No. ******** has been received by VODACOM REPAIRS ARC ***. To track https://vodapay.co/repairs. Please do not reply to this message.


[01/30, 12:23] Hi :) just an update on your Repair. Unfortunately, one or more of the required parts for your repair is currently on backorder and will take a little longer to arrive. We apologize for the delay and will keep you updated on the status. Thank you for your patience and understanding. Please do not reply to this message.


The above as received via Vodacom Repairs SMS on 30 January 2025. 




CS
Christo S's update31 Jan 2025, 10:05
Reviewer Update
Thank you, I will await there response and provide feedback, once received.
CS
Christo S's update31 Jan 2025, 10:06
Reviewer Update
Their*
CS
Christo S's update20 Mar 2025, 12:56
Reviewer Update
Thank you, yes this matter has been resolved by King (store manager at Checkers Parkview Mall) and Vodacom.
CS
Christo S's update25 Mar 2025, 10:21
Reviewer Update
Thanks, may your day be most pleasant.

Kind regards,
Christo