HISENSE DUMB TV (NOTHING SMART ABOUT IT)

I purchased a Hisense Smart TV in October 2017. But after purchasing the TV the problems started, At 1st the TV couldn't go louder than 40 on volume then it would reboot advised the place that I purchased the TV from that there is a problem and the advised me that I need to bring it the repair will take two weeks which I was never going to do.

So I decided to contact Hisense directly and booked a appointment with a technician which by the way only came a week later and advised that the mainboard would need to be changed which was done and the problem was resolved as time went on the TV worked fine a few months ping forward it would be slow or reboot itself the occasional time which I found strange as this is a smart tv is it not suppose to function better than my old HD tv of 4 years (LG TV) by the way.

Cutting a long story this freezing and rebooting has gotten so much that I eventually could not take this anymore. The applications was closing by itself (Netflix or Youtube).

So on the 24 June I made contact with Hisense and advised them look my tv is not functioning properly and could they kindly have a technician come out to my place and have this problem sorted. I tried calling the contact centre at times but the phone would just ring. I then emailed them the same day and got a response from a Zandile Nsibande that was also the last I heard of her I then went on to another person by the name of Lucia Siduli didn't hear from that person again either other a lady by the name of Veronica Ramutsindela which was at least getting back to me when I sent emails but also never gives a follow up email or call to find out if the problem was resolved.

On the 8th of July I eventually got a email saying that I need to forward my proof of purchase with a service request form to have a technician sent out to my place, which I only sent a few days later as I fell ill but again no call of email to follow up. After they received the email from me I got a email response stating that a technician will contact me within 4 to 5 days which I understand and that there is a pandemic currently. I received a call Wednesday from them (Technician) when I will be home and I told them Friday and they said they will then make a turn Friday which I was fine with as I finally thought the problem will be resolved and guess what no technician no follow up call or email. Just a sorry for the inconvenience a technician will be called Monday coming the 20th July. If I could add all the emails to this message I would.

This was the worst decision ever made in purchasing a TV especially a smart tv from HISENSE.

MORE LIKE A DOM TV THAN A SMART TV HISENSE has the worst after sales service and quiet frankly there TV's are a load of *******.