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Craig C

1 reviews | Active since Jul 2024

15 Sept 2025, 18:41

Hisense Double Door Fridge Nightmare.

I purchased a Hisense double door fridge freezer, and I’ve had quite the experience! Just a month after buying it, I needed a technician to come out for repairs. Fast forward eight months, and we’ve faced a series of frustrating issues—from overheating to leaks and even regassing. It always takes about 3 to 7 days to get any help, which means I’ve often been left with spoiled meat and vegetables.

After five service calls, I finally asked about the possibility of getting a replacement, but to my dismay, I was told that Hisense wouldn’t consider it. Instead, they insisted on continuing to repair the fridge, seemingly disregarding the losses I’ve experienced each time something goes wrong. It’s been a challenging journey!ed on continuing to repair the fridge, seemingly disregarding the losses I’ve experienced each time something goes wrong. It’s been a challenging journey!

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Replies (1)
Hisense
Hisense's reply16 Sept 2025, 08:13
Official
Hi Craig,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Our team will be reaching out to you directly to provide further assistance.

Kind regards,
Hisense South Africa