Hisense does not value their brand image.

I purchased a dishwasher off Takealot and it started leaking, Hisense sent a technician to assess the unit. It was found to have a manufacturing error and they promised to take the unit and refund me my money. The unit was taken by hisense but to date I have never received my refund. This was over two weeks ago. Nobody responds to my emails now about when I can expect my money to be refunded. This has been such a bad experience for me. I will never purchase another hisense product again.