Hisense does not understand Customer Service!

If I could give this company negative 5 stars for customer service I would! After my previous complaint I was contacted by Reuben Ruiters from the complaints department informing me that my panel was not repairable and they would issue me with a credit. They also promised to deliver the tv set to Makro Ottery where I had purchased the unit. When I arrived on Saturday I was informed that no TV set had been delivered and I therefore could not receive my credit. I have now been without a tv set for 1 month thanks to this pathetic customer service.