DL
Damian L
1 reviews | Active since Jul 2013
08 May 2026, 14:04
Hisense does not care for customer satisfaction
Purchased a ceramic hob that cracked on the first use after 15 mins. Now they dont want to replace it as they say I dropped it however no impact marks are visible. I will throw their product in the trash and by a competitors product. Pathetic customer service to say the least
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Damian L's updateReviewer Update
08 May 2026, 15:26No, I have not been assisted, merely told my unit will not be replaced as the crack is as a result of an impact which is an utter lie. There is no impact damage and I implore the tech to come and show me the impact damage. Your techs lie to save you money and leave tour customers in the lurch
DL
Damian L's update08 May 2026, 15:26
Reviewer Update
No, I have not been assisted, merely told my unit will not be replaced as the crack is as a result of an impact which is an utter lie. There is no impact damage and I implore the tech to come and show me the impact damage. Your techs lie to save you money and leave tour customers in the lurch