1 reviews | Active since Aug 2020
Hisense does not care about any customers
I almost cannot believe the disregard Hisense has for the faulty fridge I bought in Feb 2021. Since I purchased this fridge I have had endless issues with the water dispenser and ice maker ****erally 8 calls have been placed since then). Each time they visit they fix something and then something else breaks. I voiced my concerns about the amount of times it's needed to be fixed as this is a continuous occurrence which has become increasingly frustrating as I need to log a call everytime and then still be at home to let them in during the week.
I suggested a replacement fridge as we cannot continue to just log calls until the warranty ends. The lady at customer service was extremely rude and basically just said that once my warranty is over they will just charge me the normal call rate. Hisense basically gave me the fridge that fell off the bus and refuses to do anything about it. I am absolutely digusted at this point and I have wasted 20k on a fridge that does not work (even now as we speak we are on call 9 with a broken fridge). Do not ever buy anything from Hisense because if it does not work they do not care at all.
