Hisense Dishwasher Service as bad as their machines

1 star is generous at this stage.

I reported rusting dishwasher racks to the Hisense call centre. Our machine is just over 2 years old and others have reported the same issue with similar poor service, apathy, and directions to the pathetic 6 month warranty. Finally, after a 2 week delay in calling me back after dealing with a call centre line manager and not a product specialist (who refused to accept that she spoke to me) I have a technician job number to come and evaluate the damage (I have also sent clear images). I was again told that I would have to cover the cost of replacement racks (at half the original cost of the unit and something I am not prepared to do). And to add to this, this will be a running expense every two years.