1 reviews | Active since Mar 2009
Hisense Dishwasher rusting
I wrote to to complain about the Dishwasher racks that rusted and is flaking off. It a huge hazard to oir health only to be told Hisense dishwasher m will rust and apparently I have to purchase a new rack because rusting appliance with in 2 year warranty isn't covered... so warning they will expect you to keep purchasing components for their faulty and inferior manufactured products but its a health hazard with rust !!!!! The only response I get from anyone at Hisense is that it's not covered by the warranty. This is a factory fault every single joint on the rack is rusting, logically this is a quality issue or is that just a normal with all dishwashers that they are meant to rust? [.I find this unacceptable i also noted that another customer Nafiza also had the same issue surely this is a manufacturing or quality issue.
It's seems Hisense is not prepared to look into this matter and rectify it's despite customers reporting it.
Hisense is a high end products and i didn't expect this to happen. I have several other Hisense products that I didn't have any issues with hence my choice to trust the Brand . Now is extremely dissatisfied and disappointed
[ Ticket: *** ] Hisense Dishwasher model H13DESS
Ticket: *** ] CUSTOMER COMPLAIN..
Please can I get some feedback from your Care Team,
Please can I get some feedback from your Care Team,
Yes I've received your quote.
It's absolutely ridiculous that despite paying a high price what is a high end appliance that is supposed to have a reputation for good quality products
I have to now buy new replacement racks for the rusty ones at a ridiculous price of R2351.
There are millions of other people who purchased dishwashers which did not rusted despite years of use,just the one I purchased has rusted all this tells me that the racks that were fitted on this unit was of an extremely poor and inferior quality and therefore it rusted.
So instead of replacing these rusty racks, Hisense will just hide beside their policy wording each time instead of trying to assist your customers and replacing the poor quality racks. Seems Hisense doesn't value high quality of your products
I'm extremely dissatisfied and disappointed with Hisense and I will not recommend your products to anyone wishing to purchase them. I've lost complete trust in your company and as well as the quality your products.
Yes I've received your quote.
It's absolutely ridiculous that despite paying a high price what is a high end appliance that is supposed to have a reputation for good quality products
I have to now buy new replacement racks for the rusty ones at a ridiculous price of R2351.
There are millions of other people who purchased dishwashers which did not rusted despite years of use,just the one I purchased has rusted all this tells me that the racks that were fitted on this unit was of an extremely poor and inferior quality and therefore it rusted.
So instead of replacing these rusty racks, Hisense will just hide beside their policy wording each time instead of trying to assist your customers and replacing the poor quality racks. Seems Hisense doesn't value high quality of your products
I'm extremely dissatisfied and disappointed with Hisense and I will not recommend your products to anyone wishing to purchase them. I've lost complete trust in your company and as well as the quality your products.