Hisense Dishwasher

Good afternoon,

I have been trying to get my dishwasher sorted for the last 2 and a half weeks - I have called on numerous occasions. Sometimes twice a day to check whether the problem has been sorted out. My reference number supp**** was: 769916

I submitted all the necessary documentation to Hisense on the 14th of December. I was told that a technician would contact me within 3 days. They did not do so. After calling Hisense they said a technical error had occurred and a technician was not assigned. Once again I was asked to wait for a technician to contact me within 3 days. They did so and the technician arrived and deduced that the problem was the aqua hose unfortunately this part was needing to be ordered. The part had arrived at the warehouse and nobody had picked it up after I had called numerous times. Eventually after a few days of calling one of the agents said that the technician was on holiday and would need to be reassigned. I was told that I would receive an email the evening with a new reference. This did not happen. I phoned again and a technician had not been assigned. I got through to a gentleman called Jurgen who helped me get the case reassigned. The reference number that was supp**** was: ***.

I have now been in contact with Hisense for quite some time and have still not got somebody out to our place to replace the hose. I have been bitterly disappointed with the service from Hisense as a whole.

Please can we make a concerted effort to resolve this problem in the coming week.

Regards,

Mouton