Hisense - deficit product and poor customer service

Purchased a Hisense 299L Fridge/Freezer and within the 2 year warranty had to contact Game (supplier) 3 times for the same issue - the fridge section leaks water and its always wet under the bottom pull out drawer and the entire first drawer in the freezer section is completely frozen shut - you can't open it at all, if you don't defrost monthly the 2nd drawer then freezes shut. Game called out technicians twice and the 3rd time I was told that there is nothing wrong. I'm now outside the warranty period and have a defective appliance that needs to be defrosted monthly in order for it to work. I've contacted Hisense Customer Service and when they finally rep**** it was basically, unlucky for you, you are outside warranty period. They not interested in the fact that its been deficit since purchased. I would not recommend Hisense or their product/customer service