Hisense: Defective TV Nightmare!

Avoid Hisense at all costs! My experience with their 65" U8K TV was an absolute nightmare, leaving me frustrated, financially burdened, and without a working TV since 22 December 2023.

My issues:

• Faulty out of the box: Display defects, streaming limitations, freezing videos, voice activation chaos, and YouTube failing to meet specs. • Hisense's response: A constant struggle. Refused replacement, offered only refund which would force me to pay more elsewhere as bought the TV on December Sales. Misleading sales tactics. Poor customer service: unresponsive agents, long wait times, and broken promises. • Even the replacement was faulty! Eventually, after over a month and a half they said they would replace it. Despite requesting a pre-delivery check, I received another defective unit with similar issues.

My advice:

RUN, don't walk, away from Hisense! Their products are unreliable, their customer service is appalling, and they force you to jump through hoops just to get a basic replacement. Buy from a brand that values its customers and offers quality products!

New Age Group, the seller, was fantastic: They also called Hisense to try and get a replacement TV on my behalf and when nothing was happening, they offered to source a replacement at their own expense from another store, while Hisense couldn't care less.