Hisense Defective Products/Pathetic Service

Appalling service would be an understatement. We are absolutely shocked at the total lack of service from this manufacturer.

We bought a brand new, extremely expensive french door fridge and afyer unpacking it to use the first time it did not work, at all.

After logging a call for a technician to come out, we were even more shocked to find them using a blow torch, yes you read that right, welding some parts of this brand new fridge. Below is what happened thereafter:

Please note that a technician came out to "fix" our brand new, unused fridge yesterday. Having to use a welding tool. This, on a BRAND NEW fridge.

Water, at room temperature, was placed separately in the fridge and freezer compartments to see that it's cooling properly thereafter.

After 15 hours, the bottle in the freezer has somewhat frozen, but the one in the fridge is as warm as before. That compartment not working at all, as it was received.

Now please note that we expect a complete replacement of this unit, as it is brand new, extremely expensive and has not worked as advertised from the very beginning.

I expect someone to contact me asap to arrange the collection of this faulty thing and delivery of a NEW unit, IN A SEALED BOX, which should be installed and checked before the technicians leave.

Absolutely shocked, disappointed and left with a complete distate for this brand. We would not recommend it to anyone we know, nor ever buy it again.