AW
Alden W
1 reviews | Active since Dec 2020
19 Feb 2025, 10:19
Hisense customer very Bad, bought a Hisense fridge on 29 November 2024 from Take a lot, on 16 January I realised that he feezer side is not freezing the meat and reported on 17 January 2025 with ref ***
Hisense customer very Bad, bought a Hisense fridge on 29 November 2024 from Take a lot, on 16 January I realised that he feezer side is not freezing the meat and reported on 17 January 2025 with ref ***. On 18th I called again, tech was send out but he did not call me but called the alternative number. He came when my kids was at home, apparently they regassed the fridge but fridge and closed the incident. I had to call again this morning and ask becaused I received an sms that the incident is closed, lady that i spoke to didn't want to give her name. I want a new fridge and the exchange must not compromise my convience with not having a fridge. My meat in the fridge is defrosted and no1 want to take responsibility for that. Lady that I spoken to at Hisense *** didn't want to give her name. Im am so disappointed and very irritated with there nonsense. Alden Williams ***
Helpful (0)
Replies (5)0
Replies (5)AW
Alden W's updateReviewer Update
19 Feb 2025, 11:37Now they send another incident after I have called them. Hisense Repair *** has been acknowledged by our Agent. Please expect a call soon, regarding the repair appointment.
***
SMS STOP to ***** [opt
Is this a JOKE?
***
SMS STOP to ***** [opt
Is this a JOKE?
AW
Alden W's update19 Feb 2025, 11:37
Reviewer Update
Now they send another incident after I have called them. Hisense Repair *** has been acknowledged by our Agent. Please expect a call soon, regarding the repair appointment.
***
SMS STOP to ***** [opt
Is this a JOKE?
***
SMS STOP to ***** [opt
Is this a JOKE?
AW
Alden W's updateReviewer Update
20 Feb 2025, 07:28Than what does this msg mean that I received last night
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
SMS STOP to ***** [opt out]
????? Do not know why it needs to be assessed again as they came and regassed a new fridge. I dont want a fridge that was worked on without concent.
I don't believe that Hisense believe in there products and Custimers which makes me worried.
Tired of this back and forth to get service. ***
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
SMS STOP to ***** [opt out]
????? Do not know why it needs to be assessed again as they came and regassed a new fridge. I dont want a fridge that was worked on without concent.
I don't believe that Hisense believe in there products and Custimers which makes me worried.
Tired of this back and forth to get service. ***
AW
Alden W's update20 Feb 2025, 07:28
Reviewer Update
Than what does this msg mean that I received last night
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
SMS STOP to ***** [opt out]
????? Do not know why it needs to be assessed again as they came and regassed a new fridge. I dont want a fridge that was worked on without concent.
I don't believe that Hisense believe in there products and Custimers which makes me worried.
Tired of this back and forth to get service. ***
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
SMS STOP to ***** [opt out]
????? Do not know why it needs to be assessed again as they came and regassed a new fridge. I dont want a fridge that was worked on without concent.
I don't believe that Hisense believe in there products and Custimers which makes me worried.
Tired of this back and forth to get service. ***
AW
Alden W's updateReviewer Update
24 Feb 2025, 15:19Phindile at Hisense call centre is rude, dropped the phone in my ear when I explain my problem. Did not want me to speak to Zandile which is her line manager. 2nd time phone was dropped. 2nd time today phone was dropped. They eant to credit my Take a lot account, I dont want credit i wanrmt a damn fridge. Can some managee please call me.
You guys have a *********** staff at the call centre.
***
You guys have a *********** staff at the call centre.
***
AW
Alden W's update24 Feb 2025, 15:19
Reviewer Update
Phindile at Hisense call centre is rude, dropped the phone in my ear when I explain my problem. Did not want me to speak to Zandile which is her line manager. 2nd time phone was dropped. 2nd time today phone was dropped. They eant to credit my Take a lot account, I dont want credit i wanrmt a damn fridge. Can some managee please call me.
You guys have a *********** staff at the call centre.
***
You guys have a *********** staff at the call centre.
***
AW
Alden W's updateReviewer Update
26 Feb 2025, 11:05Hisense
I don't think Hisense believe in their products that they are selling. They want to collect the fridge that is faulty and credit the store that I purchased the fridge from, after they assess the fridge in there warehouse they would credit the store. Than I can buy another fridge, but will not get it for the same price and than I need to top up.
What **** is this!!!!!!!
Most frustrating part is:
1. I will not have a fridge, I do not having an alternative
2. Have to wait till the fridge is in the warehouse for assessment.
3. Will not get the same fridge at the same price as I bought this on Black Friday
4. Im following up daily as they do not keep me up to date.
5. Call centre staff not being helpful
6. Msges lands on deaf ears
I am very FRUSTRATED and really ****ed off.
Spoken to team leader Zandile, with not much assistance.
Ref no. ***
Alden Williams
***
I don't think Hisense believe in their products that they are selling. They want to collect the fridge that is faulty and credit the store that I purchased the fridge from, after they assess the fridge in there warehouse they would credit the store. Than I can buy another fridge, but will not get it for the same price and than I need to top up.
What **** is this!!!!!!!
Most frustrating part is:
1. I will not have a fridge, I do not having an alternative
2. Have to wait till the fridge is in the warehouse for assessment.
3. Will not get the same fridge at the same price as I bought this on Black Friday
4. Im following up daily as they do not keep me up to date.
5. Call centre staff not being helpful
6. Msges lands on deaf ears
I am very FRUSTRATED and really ****ed off.
Spoken to team leader Zandile, with not much assistance.
Ref no. ***
Alden Williams
***
AW
Alden W's update26 Feb 2025, 11:05
Reviewer Update
Hisense
I don't think Hisense believe in their products that they are selling. They want to collect the fridge that is faulty and credit the store that I purchased the fridge from, after they assess the fridge in there warehouse they would credit the store. Than I can buy another fridge, but will not get it for the same price and than I need to top up.
What **** is this!!!!!!!
Most frustrating part is:
1. I will not have a fridge, I do not having an alternative
2. Have to wait till the fridge is in the warehouse for assessment.
3. Will not get the same fridge at the same price as I bought this on Black Friday
4. Im following up daily as they do not keep me up to date.
5. Call centre staff not being helpful
6. Msges lands on deaf ears
I am very FRUSTRATED and really ****ed off.
Spoken to team leader Zandile, with not much assistance.
Ref no. ***
Alden Williams
***
I don't think Hisense believe in their products that they are selling. They want to collect the fridge that is faulty and credit the store that I purchased the fridge from, after they assess the fridge in there warehouse they would credit the store. Than I can buy another fridge, but will not get it for the same price and than I need to top up.
What **** is this!!!!!!!
Most frustrating part is:
1. I will not have a fridge, I do not having an alternative
2. Have to wait till the fridge is in the warehouse for assessment.
3. Will not get the same fridge at the same price as I bought this on Black Friday
4. Im following up daily as they do not keep me up to date.
5. Call centre staff not being helpful
6. Msges lands on deaf ears
I am very FRUSTRATED and really ****ed off.
Spoken to team leader Zandile, with not much assistance.
Ref no. ***
Alden Williams
***
AW
Alden W's updateReviewer Update
14 Mar 2025, 14:48Good day, my fridge is still not collected. This is the most frustrating process ever and everyone at hisense is keeping quiet. Numerous e mails Ive send to Phumzile Makhonjwa from collections department with no reply.
Credit is approved but now quiet. I just want a new fridge, is that not simple enough?
Yoh, this is really bad. Almost a whole month and this is not resolved.
Only way to get a response is through Hello Peter. Come on guys!!!!
Regards
Alden Williams
***
Credit is approved but now quiet. I just want a new fridge, is that not simple enough?
Yoh, this is really bad. Almost a whole month and this is not resolved.
Only way to get a response is through Hello Peter. Come on guys!!!!
Regards
Alden Williams
***
AW
Alden W's update14 Mar 2025, 14:48
Reviewer Update
Good day, my fridge is still not collected. This is the most frustrating process ever and everyone at hisense is keeping quiet. Numerous e mails Ive send to Phumzile Makhonjwa from collections department with no reply.
Credit is approved but now quiet. I just want a new fridge, is that not simple enough?
Yoh, this is really bad. Almost a whole month and this is not resolved.
Only way to get a response is through Hello Peter. Come on guys!!!!
Regards
Alden Williams
***
Credit is approved but now quiet. I just want a new fridge, is that not simple enough?
Yoh, this is really bad. Almost a whole month and this is not resolved.
Only way to get a response is through Hello Peter. Come on guys!!!!
Regards
Alden Williams
***