Hisense customer service sucks

Purchased a 55" Hisense smart TV from Takealot for R6000. Unboxed and was unable to fit the one foot due to the aperture being too small. Called Hisense who asked me to email a detailed description of the issue with photos which I did, and said I would receive a response after 24 hours. Waited 48 hours then had to call again. Now told that with 72 hours (ja right) they would send a technician to evaluate the issue, and maybe THEN I would receive a replacement TV. Simply returned to Takealot for a full refund and will try another brand. Hisense make decent products, but their customer service & quality control sucks.