Hisense Customer care

What started out as a very pleasant journey three years back, purchasing 2 Hisense LED televisions, completed the registration for the additional one year warranty… turned horribly sour last month.

I contacted the Hisense call centre. Completed and sent all documentation for a repair on of the televisions. A technician was appointed. Then, on the 15th of November, the technician collected the television set. After numerous calls to the Hisense call centre (proof of long conversations can be added), I was put on hold for up to half an hour, I was promised that my television set would be delivered either Friday, the 2nd of December or Saturday, the 3rd of December. That clearly was not the case. Today, Monday 5th, after 4 fruitless calls to the call centre (call centre agents really were not helpful in anyway), i was told that none of the agents could get hold of the accredited technician that THE COMPANY appointed. And all the managers were apparently in a meeting when I asked to speak to a supervisor.

I was told that if Hisense was able to repair my television set, I would have it back in my possession within 3 weeks of the day it was collected. It was confirmed that my television was repaired and was supposed to be delivered. But, to no avail.

Kindly assist in resolving this trivial dispute by ensuring that I receive my television set within 24 hours.