JB
Jodie-Lea Botha
1 reviews | Active since Oct 2024
21 Oct 2024, 09:20
Hisense Complaint
Good day, I logged a call with Hisense on the 7th of October 2024. I had a spare part required for a washing machine that is still under warranty. I called everyday only to be put on hold for over 10 mins each and time even spoke to a manager and was told I would get called back. I gave it 3 days and eventually called back myself only to be told oh sorry I forgot what the query is about. The service has been absolutely shocking and now only to be told again they don't have spare parts, and I must wait another 2 weeks. I certainly would NOT recommend buying any Hisense products for myself or anyone in the future.
Helpful (0)
Replies (11)0
Replies (11)
Hisense's replyOfficial
21 Oct 2024, 10:34Hi Jodie,
Thank you for making contact with.
We see that our service manager has made contact with you. She will advise on ETA for the part.
Regards,
TPN
Thank you for making contact with.
We see that our service manager has made contact with you. She will advise on ETA for the part.
Regards,
TPN
Best regards,
Hisense's reply21 Oct 2024, 10:34
Official
Hi Jodie,
Thank you for making contact with.
We see that our service manager has made contact with you. She will advise on ETA for the part.
Regards,
TPN
Thank you for making contact with.
We see that our service manager has made contact with you. She will advise on ETA for the part.
Regards,
TPN
Best regards,
JB
Jodie-Lea Botha's updateReviewer Update
21 Oct 2024, 14:54Hi
No she never made contact with me I had to phone and be told that she has forgotten my query this morning. I've already had to order the part from another supplier which has cost me R750.
Thank you
Jodie
***
No she never made contact with me I had to phone and be told that she has forgotten my query this morning. I've already had to order the part from another supplier which has cost me R750.
Thank you
Jodie
***
JB
Jodie-Lea Botha's update21 Oct 2024, 14:54
Reviewer Update
Hi
No she never made contact with me I had to phone and be told that she has forgotten my query this morning. I've already had to order the part from another supplier which has cost me R750.
Thank you
Jodie
***
No she never made contact with me I had to phone and be told that she has forgotten my query this morning. I've already had to order the part from another supplier which has cost me R750.
Thank you
Jodie
***
Hisense's replyOfficial
21 Oct 2024, 15:02Apologies for that. Please contact the same technician to assist you further.
Regards,
TPN
Regards,
TPN
Best regards,
Hisense's reply21 Oct 2024, 15:02
Official
Apologies for that. Please contact the same technician to assist you further.
Regards,
TPN
Regards,
TPN
Best regards,
JB
Jodie-Lea Botha's updateReviewer Update
21 Oct 2024, 15:12Nope will not contact anyone again as I just get pushed to the next person!
JB
Jodie-Lea Botha's update21 Oct 2024, 15:12
Reviewer Update
Nope will not contact anyone again as I just get pushed to the next person!
Hisense's replyOfficial
21 Oct 2024, 23:07Hi Jodie,
We will get stock, and the technician will place an order as soon as its available.
Regards,
TPN
We will get stock, and the technician will place an order as soon as its available.
Regards,
TPN
Best regards,
Hisense's reply21 Oct 2024, 23:07
Official
Hi Jodie,
We will get stock, and the technician will place an order as soon as its available.
Regards,
TPN
We will get stock, and the technician will place an order as soon as its available.
Regards,
TPN
Best regards,
JB
Jodie-Lea Botha's updateReviewer Update
22 Oct 2024, 09:38I have already ordered a spare part from a third-party supplier! NO need for anyone to contact me and send me another part which i have already paid for.
JB
Jodie-Lea Botha's update22 Oct 2024, 09:38
Reviewer Update
I have already ordered a spare part from a third-party supplier! NO need for anyone to contact me and send me another part which i have already paid for.
JB
Jodie-Lea Botha's updateReviewer Update
23 Oct 2024, 10:31Can you get someone to call me ***
the ref is : ***
the ref is : ***
JB
Jodie-Lea Botha's update23 Oct 2024, 10:31
Reviewer Update
Can you get someone to call me ***
the ref is : ***
the ref is : ***
Hisense's replyOfficial
23 Oct 2024, 14:16Hi Jodie,
One of our VOC team will contact you.
Regards,
TPN
One of our VOC team will contact you.
Regards,
TPN
Best regards,
Hisense's reply23 Oct 2024, 14:16
Official
Hi Jodie,
One of our VOC team will contact you.
Regards,
TPN
One of our VOC team will contact you.
Regards,
TPN
Best regards,
Hisense's replyOfficial
23 Oct 2024, 14:19Hi Jodie,
We were informed that you have been sorted, thank you.
Regards, TPN
We were informed that you have been sorted, thank you.
Regards, TPN
Best regards,
Hisense's reply23 Oct 2024, 14:19
Official
Hi Jodie,
We were informed that you have been sorted, thank you.
Regards, TPN
We were informed that you have been sorted, thank you.
Regards, TPN
Best regards,
JB
Jodie-Lea Botha's updateReviewer Update
23 Oct 2024, 14:31Hi
Thank you, yes, I called the call centre today and they advised they will work on a credit for me as there are no spare parts. I will supply feedback once all has been sorted
Thank you, yes, I called the call centre today and they advised they will work on a credit for me as there are no spare parts. I will supply feedback once all has been sorted
JB
Jodie-Lea Botha's update23 Oct 2024, 14:31
Reviewer Update
Hi
Thank you, yes, I called the call centre today and they advised they will work on a credit for me as there are no spare parts. I will supply feedback once all has been sorted
Thank you, yes, I called the call centre today and they advised they will work on a credit for me as there are no spare parts. I will supply feedback once all has been sorted
Hisense's replyOfficial
23 Oct 2024, 14:48Great,
Thank you.
Thank you.
Best regards,
Hisense's reply23 Oct 2024, 14:48
Official
Great,
Thank you.
Thank you.
Best regards,