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Cindy C
1 reviews | Active since Dec 2013
28 Mar 2021, 09:28
Hisense, change name to 'NOSENSE'
Poor quality product 12 months ago a Hisense phone was bought, the battery swelled up and the onscreen commands became unresponsive. Went back to the retailer for assistance, they said it'll take months to contact the supplier and re-order..(almost as if it was a punishment to have a job). Hisense will have to pay ME to get me to go anywhere near any of their products ever again. Sell ****, then the consumer is responsible to have to pay to replace their poor quality? I don't even want it for free. Consider issuing a warning with Hisense products that informs the consumer that 'maybe the product will work, for a while'.
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Replies (1)Hisense's replyOfficial
29 Mar 2021, 09:58Dear Cindy,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 855886.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 855886.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply29 Mar 2021, 09:58
Official
Dear Cindy,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 855886.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 855886.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
