DR
Damian R
1 reviews | Active since Aug 2019
08 May 2024, 03:32
HISENSE
Hisense please can you tell me why do you take so long to issue a job number/ticket/card. I need my tv to be repaired ASAP as it's still under warranty. Please contact me urgently on ***.
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Replies (2)DR
Damian R's updateReviewer Update
10 May 2024, 18:44Hisense only issued a job number for the warranty repair after 3 days and will send a technician out within 72 working hours. This does not sit well with me. Tomorrow is going to be 1 week im without a tv. I've tried calling but nobody answers, there is an option to leave a message but nobody got back to me. I've even emailed them they sent me a reference number for my complaint how annoying .After the sale they don't care about their customers. This is too long of a process for me. Is this the norm when it comes to aftersales or is it just Hisense. I don't think i want to deal with Hisense in the future.
DR
Damian R's update10 May 2024, 18:44
Reviewer Update
Hisense only issued a job number for the warranty repair after 3 days and will send a technician out within 72 working hours. This does not sit well with me. Tomorrow is going to be 1 week im without a tv. I've tried calling but nobody answers, there is an option to leave a message but nobody got back to me. I've even emailed them they sent me a reference number for my complaint how annoying .After the sale they don't care about their customers. This is too long of a process for me. Is this the norm when it comes to aftersales or is it just Hisense. I don't think i want to deal with Hisense in the future.
Hisense's replyOfficial
02 Jun 2024, 10:20 Hi Damian ,
We are truly sorry to hear about the frustration and inconvenience you’ve experienced with our after-sales service and we see that your unit has been repaired.
Thank you for your patience.
Complaint reference number: ***
Regards,
TPN
We are truly sorry to hear about the frustration and inconvenience you’ve experienced with our after-sales service and we see that your unit has been repaired.
Thank you for your patience.
Complaint reference number: ***
Regards,
TPN
Hisense's reply02 Jun 2024, 10:20
Official
Hi Damian ,
We are truly sorry to hear about the frustration and inconvenience you’ve experienced with our after-sales service and we see that your unit has been repaired.
Thank you for your patience.
Complaint reference number: ***
Regards,
TPN
We are truly sorry to hear about the frustration and inconvenience you’ve experienced with our after-sales service and we see that your unit has been repaired.
Thank you for your patience.
Complaint reference number: ***
Regards,
TPN