Hisense bad service lots of nonsense

A week ago I posted a review on Hisense regarding my television set that was collected for repairs, as previously mentioned I was informed that my tv set would be repaired and delivered within 3 days after numerous calls to the call centre agents and a few emails to management (no feedback), I was eventually told Wednesday afternoon that my TV was still with Game at East Rand Mall, I spoke with Jabu the Hisense rep at Game I was told that my TV was definitely at Hisense and not at Game, I phoned the assistant manager at Game (Kenneth) who really sorted out fast, he was extremely helpful. Hisense called me half an hour later to say that my TV would be delivered and it was! I was told that it had been lying at Hisense repair shop all the time and nothing was done until Kenneth called them. I am truly grateful to Kenneth I know if he had not stepped in I might still not have had my TV so Thank You Kenneth from Game East Rand Mall I appreciate all your help