EB
Edmund B

1 reviews | Active since Jun 2019

21 Feb 2021, 12:11

Hisense, Bad not just as a product but service too.

Worse product, worse service

My parents bought two Hisense cellphone devices, both devices were still in warrenty when my parents found the batteries draining within minutes after sending a message. My parents took the devices to Bedfordview repair center and the batteries of the devices were replaced. Within a week the batteries did exactly the same thing. I accompanied my dad to Hisense and the tone and manner the service agent spoke yo us was a piling raising his voice and refusing to replace the batteries stating that they cannot replace the batteries for free my dad needs to pay. Even though the batteries were replaced a week ago. My dad agreed to pay for the batteries as the service rap was ademant and no manager to address the situation. Don't buy Hisense. Both their products and their service is bad.

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Replies (1)
Hisense
Hisense's reply22 Feb 2021, 15:26
Official
 
Dear Edmund,

Thank you for taking making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and the reference number is 827944. 

One of our Customer Care Agents will be in contact with you shortly. 

Kind Regards 

Hisense Customer Care 

email: ***