HISENSE BAD CUSTOMER SERVICE

We purchased a Hisense 18kg top Loader washing in 2018 from Makro. For the first year all was fine. After that our machine has been standing continuously. Not drainging water, not spinning, gearbox burnt, damaging clothes. 09/08/2020 the machine started burning/making huge noise note after new gearbox was fitted 2 months prior. We delivered our machine to Hisense service Centre in Cornubia KZN. The "manager" Neren assured us the machine would be stripped ASAP and feedback given to us. 14/08/2020 we tried calling him with no response. Eventually we got of a Albert and he advised the machine was still being checked. 18/08/2020 to 21/08/2020 we tried getting hold of a manager via Hisense call Centre with absolutely no joy. At one stage the agent whatsapp called a Mr Robin to advise him of the situation as he was working from home,the agent assured me Mr Robin would call me by end of business that day, nothing came off that. 25/08/2020 still no feedback from Hisense regarding our machine, laundry bill thru the roof. This must be the WORST CUSTOMER SERVICE I've ever came across in my life.