Hisense bad customer care - ref: ***. WFEH1014VJT

After writing a review about the bad service on the 17th May I received an email from Rubin Ruiters from the Hisense complainants department that kept on making promises

We still have a faulty washing machine the technician they sent just broke the machine now we can’t do any washing at all - it’s been weeks later all I got was promises that some one would come out but after waiting we still haven’t gotten the senior tech as promised

reference number ***. Hisense WFEH1014VJT | 10kg

This is proof that it’s all promises They sent on 2nd June 2021

Good Morning Faizel,

I trust you are well.

I am very sorry that the machine is not working as it should. I have spoken to the Agent. They will be sending a Senior Techniian over asap. If he cannot repair the machine, and his Technicial Report states so, I will pesonally process a full refund for you.

You should be receiving a call from the Tech in the course of today.

Kind Regards, Rubin

They sent 9th June and we still waiting on that call and senior tech I’m basically being ignored on my follow emails

Good day Faizel,

My sincere apologies for the delay.

I received confirmation from the Agent that they will have a Senior Technician in your area tomorrow. They have assured me that the call-out will happen tomorrow.

Kind Regards, Rubin