Hisense bad bad bad service

Brought a stand alone Hisense freezer in June 2024 from Makro Alberton, in March this year 2025 the freezer stopped working and I lost over R8000.00 in food everything defrosted and was rotten. Makro contracted Hisense and they sent a technician to do a report to see what the fault was, he said there was a hole in the compressor and would come back to repair which he did on 29 March. I needed a report for insurance so they could pay me out for the food lost, I've been calling the call centre since 30th March all I get are promises that the report will be sent, I've still not received any report from them and now I'm sitting out of pocket with the loss. Pathetic after sales service. I would not recommend Hisense if this is how they treat their customers. The last time I called was on 24th April and again was promised the report would be sent within 24 hours. This is an expensive appliance and should not break after less than a year.