Hisense appliances - Bad, aweful service

Poor service, service delivery and appliances. I only had my washing machine of less than a year and it broke down, they took over a month to send technician out. A year later the filters in the drum catching the lint broke. Eventually when contacting the service department a Veronica had no idea what I was looking for and I send a picture but had no response from her. I had to call them back myself and got a quote Friday January 26 2019 on Saturday 27th my husband made a transfer from banking app with automated email sent from the bank with payment details. to my dismay I am requested to still send proof of payment because according to them no payment was received. the correct reference number was quoted and email had full details why requesting proof of payment?? they are the worst company to ever deal with. It is like they are doing you a favour and you are not paying for what you need as long as they have your money, they not interested to make good on their promise on warrantee.