Hisense and Ok Furniture store. Don’t recommend

We have a hisense fridge that is still under warranty and they came to check it and due to findings it was concluded that it was not fixable and the store where we bought it (ok furnitures in kuruman)should give us a new fridge. Till today ok store has not received a report from Hisense inorder for us to get a new fridge. I don’t think i would buy a Hisense fridge again. This is frustrating