Hisense and Makro poor service

good day

kindly note that the fridge is with Makro and I haven't received any formal technical report that shows that the crocroaches are the main cause of the problem. only was shown a pic of the the back of the fridge with ****roaches by makro manager . the technician only opened the back and took a pic with no technical inspection ...he just took a picture and requested 1000 as a bribery for him to fix the computer box. and said he had the part with him as he knew that it is a common problem ..after not being able to pay the bribe ..that's how my issue wasn't resolved. May I please get my refund as I no longer trust makro and it's care for customers .now I have to deal with their clients .I know you can buy appliances directly from Hisense but I was never their customer ...I believe as I bought the fridge from makro stores I should be assisted not by a third party.

the fridge is at Makro Woodmead and I need my refund back and never want to see your door anymore..I don't wanna be ****med with fridge that lasted only 12 months