HISENSE AND ITS INCOMPETENCE

I’m a really frustrated customer. I bought a hisense fridge with a water dispenser at fair price. I went back to complain about the fridge not working and I was told a technician from hisense will come and assist me and so forth. Fine, a technician does come and concludes that the fridge did not work, the generator of the fridge did not have enough power to sustain the fan etc what ever terms he used. He then went on to say that he could replace it but it wouldn’t be advisable since this is a brand new unused fridge which makes perfect sense to me, so the wise thing was to get a new one. In his report I asked him to make it known that I’m requesting for a new fridge the product given to me was already broken. I’m sitting her 2 months 25 days without a working fridge I’m frustrated I don’t know where to turn to, hisense team called once after the technician saying nothing to help my situation. I have been silent for long now, I travel a lot! I’m hardly home! And now that I’m home I’m feeling the pressure that comes with comes with having a non-working. Appliance that is needed for our day to day lives and that has been compromised by hisense and their incompetence. I’m in a position where I’m calling them almost every hr and they seem not to care!!!! I’m so frustrated and angry I’m actually shedding a tear of anger! Of how much they treat their customers!!! If anyone can help! Please help me!!! I’m even looking to taking them to court because this is ridiculous.