VM
Vanessa M
1 reviews | Active since Mar 2025
18 Mar 2025, 12:19
HISENSE AND HOUSE & HOME
COMPLAINT @HISENSE SA. &HOUSE&HOME
I purchased a Hisense dishwasher from House & Home two years ago. Unfortunately, the drawers inside the dishwasher have completely rusted, leaving marks on my dishes that I cannot remove.
I filed a complaint with House & Home, but after numerous calls and waiting for a month, they informed me that my warranty had expired.
It is unacceptable that after paying thousands of rands for this product, I am expected to accept that it will rust within two years and become unusable. This is a serious issue with the product's quality.
I request that Hisense contact me to inspect the dishwasher as this level of service from one of their products is not acceptable..
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Replies (3)VM
Vanessa M's updateReviewer Update
25 Mar 2025, 07:25I need a Hisense Technician to come and check. The racks are completel rusted and cracked. Ruined my dishes, it is completely unusuable . I want these racks replaced or a new machine! This is totally unacceptable.
VM
Vanessa M's update25 Mar 2025, 07:25
Reviewer Update
I need a Hisense Technician to come and check. The racks are completel rusted and cracked. Ruined my dishes, it is completely unusuable . I want these racks replaced or a new machine! This is totally unacceptable.
VM
Vanessa M's updateReviewer Update
28 Mar 2025, 10:24This email does not Work!
VM
Vanessa M's update28 Mar 2025, 10:24
Reviewer Update
This email does not Work!
VM
Vanessa M's updateReviewer Update
03 Apr 2025, 14:25Hi, I am absolutely disgusted with the response received.
Hi,
This is not just a concern—this is a serious complaint, and I am extremely disappointed with the response provided. Are you suggesting that your racks are only designed to last two years? If so, does that mean the entire machine becomes unusable after that period?
Is this truly the expected lifespan of your product? I fully understand the warranty period, but I can assure you that if customers were made aware of such a short lifespan for the racks, they would likely reconsider purchasing your units.
The racks are deteriorating and crumbling—this is clearly not normal and appears to be a defect in your product. I am once again requesting that you take responsibility for this issue and send a technician to assess the situation. Surely, there are technicians available in our area.
Expecting me to cover the cost of replacement racks is completely unacceptable. At the very least, Hisense should bear this cost.
I look forward to your prompt response and resolution.
Regards,
VM
Vanessa M's update03 Apr 2025, 14:25
Reviewer Update
Hi, I am absolutely disgusted with the response received.
Hi,
This is not just a concern—this is a serious complaint, and I am extremely disappointed with the response provided. Are you suggesting that your racks are only designed to last two years? If so, does that mean the entire machine becomes unusable after that period?
Is this truly the expected lifespan of your product? I fully understand the warranty period, but I can assure you that if customers were made aware of such a short lifespan for the racks, they would likely reconsider purchasing your units.
The racks are deteriorating and crumbling—this is clearly not normal and appears to be a defect in your product. I am once again requesting that you take responsibility for this issue and send a technician to assess the situation. Surely, there are technicians available in our area.
Expecting me to cover the cost of replacement racks is completely unacceptable. At the very least, Hisense should bear this cost.
I look forward to your prompt response and resolution.
Regards,