Hisense and Fair Price are Holding me Hostage

I bought a fridge from a store called Fair Price in Atteridgeville, Pretoria. The purchase on the 7th of August together with some other household things (microwave and display cabinet). The fridge was delivered late, on the 12 of August and has not been working. Finding no joy from the store I asked my sister to reach out to Hisense, as the manufacturer. It is the 30th of August, I have no response from Hisense. They only attempted to contact me once. I have had to be buying take aways all this time. No contact. I followed the escalation process still. Nada. Is this how we treat consumers?

I do not understand why I am expected to wait 3 weeks for a fridge. To have to beg for a refund and compensation for the experience I had, simply because both Hisense and Fair Price do not have a customer service division equipt to handle a customer's journey after purchase.