Hisense aftersales is a JOKE!!!

I had purchased a washing machine from Makro in Cornubia (2019) we had extended the warranty via there online platform

The washing machine gave us issues recently (2022) 19th of December

We logged a claim via there call centre

And got issued a job number (***)

The Technicians came and assessed the Machine on the 22nd-23rd December 2022

Saying the Pulsator is damaged and needed replacement

He went back and ordered the part which needed to be ordered via Hisense

After the festive period we still waited as he said it will take up to 5 days due to the holidays

From that time no one has made contact with me to notify me of anything

We had called them several times with no joy

Even to a point where a call centre agent said if it takes more than 21 days they will credit it

Eventually we managed to get the technicians company to find out what the delay was (Eastcoast electrical)

To find out that apparently Hisense sent the wrong part to them and they ordered another one

During this time we were not updated so we asked for a team leader or manager to contact us

Yet today the 11th of January 2023

No one has contacted me to update nor find out anything

I don’t believe people put in the right positions to rectify any issue at there department is competent enough

Absolutely shocking with aftersales service from these providers