Hisense after service disgusting!

We bought a Hisense 18 kg toploader in Desember 2020. Beginning of January 2022 our washing machine stopped working as the pulsater broke. I reported the problem and a week later a service technician came out on a Sunday and told us that it is not under warranty anymore and we need to pay for the part ourselves. We said we do not mind he must order the part. We waited and waited and on the 24th of January I phoned the call centre and the lady said she will follow up. Then two day later I phone again and one of the agents told me that the original technician never ordered the part but that he will make sure I get the part. It is now a week later. I have phoned the call centre 3 times this morning just to get put through to a survey on their service!!!!! I got through to a agent and she told me that these parts dont last and that she suggest I order the part as soon as possible reallly! Ask to speak to the manager and is still holding on for him it is going for 15 Minutes!!!!!

Absolutely disgusting service! Will never buy a Hisense in my life again!