Hisense after sales service non existant

I bought a new 65 inch TV from Makro on the 5th January 2020. A week before lockdown it stopped working, tried to get it sorted out but no luck, have sat the entire lockdown with no TV. Eventually after I had to follow up a service tech came out on 4th May to confirm that the pc board had blown... After 2 months??? Still no feedback from hisense, I constantly have to follow up with them. Makro not prepared to assist. Shocking service, I want my money back and will deal with a more reputable customer service company. Still waiting for confirmation on the credit to be passed. You've got your money, why must I wait, it's not my problem that you have to now deal with Makro to deal with paperwork. Put the customer first and deal with the administration after!!