YP
Yugan P
1 reviews | Active since Apr 2021
06 Apr 2021, 18:38
Hisense after sales service is not helpful.
Hisense cannot help with software updates for smart tv. So what is the point of buying a hisense smart tv?
Helpful (0)
Replies (2)0
Replies (2)
Hisense's replyOfficial
07 Apr 2021, 12:50Dear Yugan,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 862197.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 862197.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply07 Apr 2021, 12:50
Official
Dear Yugan,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 862197.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 862197.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
YP
Yugan P's updateReviewer Update
07 Apr 2021, 13:10I have already communicated with a Hisense Customer Care agent , Sibusiso Mdluli and he said that nothing can be done as there no software updates available. So why is Hisense referring me again to another agent if this is the case? It safer not to purchase a Hisense product if the manufacturer gives a response like this.
YP
Yugan P's update07 Apr 2021, 13:10
Reviewer Update
I have already communicated with a Hisense Customer Care agent , Sibusiso Mdluli and he said that nothing can be done as there no software updates available. So why is Hisense referring me again to another agent if this is the case? It safer not to purchase a Hisense product if the manufacturer gives a response like this.