Hisense After sales Service

Ongoing Complaint since 06/01/2025

To whom it may concern,

Please, can you explain to me what is taking so long, or even why it is taking so long.

I reported the fault on 06/01/2026, and have since then only experienced problems with the after sales service at Hisense.

One technician visited to check the TV and reported that it cannot be fixed and needs to be credited. You obviously did not trust the technician and decided to send another Senior technician according to you. When I questioned this, I was told that he was more qualified to do Fridges, etc. So WHY was he sent in the first place? This alleged senior technician came and told me exactly the same thing. It cannot be repaired and needs to be credited. Just to mention that this senior technician came from Durban and from a company called Rahul TV repairs. I also have video evidence of what was saint and what was done to the TV. I received an email from you stating that you " have followed up with the technician and will provide you with feedback as soon as we receive correspondence from them regarding your job" My logic tells me that if already followed up with the technician, then surely you already know what he reported to you.

Now, my logic also tells me that you would try and resolve problems promptly as promises within a few days. Instead, you have delayed resolving this matter as long as possible by sending one technician after the other. I have received a ROBOT call and message asking me to give feedback on my recent experience with Hisense. Ridiculous! The matter has not even been resolved!

Please can we now have this matter resolved as soon as possible.

Regards, FJ Jansen van Vuuren.