CF
Christopher F
1 reviews | Active since Oct 2022
16 Nov 2023, 10:30
Hisense a 'no go'
After being happy with the television set for 10 months it has now developed 2 white spots on the lower corner if the screen and a black vertical stripe which is growing wider. Contacted them and was told 'cracked screens are not covered by the warranty'. The screen is NOT cracked, the image was perfect one night and the next time I turned on these defects appeared, no movement of the screen or anything to cause this. They are not interested in assisting at all. I won't consider another Hisense product of any kind and certainly recommend avoiding them completely.
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Christopher F's updateReviewer Update
12 Feb 2024, 18:10So, after TWO months and numerous telephone calls and e-mails the television was FINALLY collected and assessed at the end of January. The service department has deemed the defect to be 'dead pixels' (and the unit will be replaced as it is irreparable). Yay!! It only took 2 whole months for them to realise and admit this. Now for the tricky part: TWO WEEKS LATER
My discontent is now exacerbated by being put on hold once the reference is inserted when contacting the call center to enquire how long I have to wait for the replacement. NO TV, NO music, NO anything for which I use the screen.
My discontent is now exacerbated by being put on hold once the reference is inserted when contacting the call center to enquire how long I have to wait for the replacement. NO TV, NO music, NO anything for which I use the screen.
CF
Christopher F's update12 Feb 2024, 18:10
Reviewer Update
So, after TWO months and numerous telephone calls and e-mails the television was FINALLY collected and assessed at the end of January. The service department has deemed the defect to be 'dead pixels' (and the unit will be replaced as it is irreparable). Yay!! It only took 2 whole months for them to realise and admit this. Now for the tricky part: TWO WEEKS LATER
My discontent is now exacerbated by being put on hold once the reference is inserted when contacting the call center to enquire how long I have to wait for the replacement. NO TV, NO music, NO anything for which I use the screen.
My discontent is now exacerbated by being put on hold once the reference is inserted when contacting the call center to enquire how long I have to wait for the replacement. NO TV, NO music, NO anything for which I use the screen.