Hisense

I bought a Hisense tumble drier DVDL80S 8kg 30/01/2022. Since the first use it has been scorching my clothes and has been very loud at times. I reported it to Hisense after noticing the burns just getting bigger on the 09/06/2023 as the warranty is still in force. First off all their customer service is pathetic to say the least, secondly after eventually securing an appointment with the technician he did not pitch, after calling him he arrange another time just to cancel it again. 3rd time lucky he pitched, switch the machine on let it run for 15 min said he couldn't find a fault even though the machine is clearly making a noise, according to him it is normal!!!! After this he wanted me to sign a blank page on his phone, I refused saying he did not do anything and he did not fix the fault. He said he couldn't find fault and this blank page was to say he was at my premises. I told him I will not sign anything as I am sure he will be saying everything is in order. I queried the progress of my complaint this morning 19/06/2023 whereby I was told there is nothing wrong with the tumble drier....just as I expected. I also wanted repairs done on my Washing machine and now al of a sudden they are eager to help me seeing I am paying for the washing machine. So a warranty is just a piece of paper with no value if it comes to Hisense....