Hisense 65inch Quantum dot TV not suitable for our needs

We have the following problem with the Hisense 65 inch Quantum Dot TV we have purchased through Takelot. I have phoned Hisense with the problem (see below) but the operator said I must talk to Takealot (the retailer). At this stage Takealot is not willing to credit or exchange the product.

Please view email sent to takealot.

(We have phoned Takelot to explain that the reason for return is not because of damage on delivery.

There should be a note on the system explaing that we could not test the TV over the holiday season.

When we started to use the TV we found the following problems that makes it not usable for the reason we baught it for.

1. The TV is not compatable with Amazon ( where we have a subscription)

2. On DSTV HD like Masterchef the color red is unnatural , almost hurting your eyes (on default settings) we have tried to ajust color settings numerous times but then the skin color and picture quality is affeted..

3. Please test the series 'You" and 'The Ranch' on Netflix, the dark scenes and black images are very bad quality. We had to watch these series on our LG tv in the bedroom, where the picture is fine wih our 6 meg adsl line.

I am in retail myself and understand the consept of fair business. I do not feel it is fair that we can not use this TV for the purpose that we have purchased it for.

We did contact Hisense but the did not give us any feedback. I see only retailers can apply for a product Credit on the Hisense website.

I am a reasonable person an am willing to accept a credit for the TV or exchange it for another TV that fits out needs.

please help us in this regard.. Thank You)