Hisense 508L double door fridge manufacturer defaults

Hisense 508L double door fridge I have purchased the above mentioned fridge two years ago and it has suddenly stopped cooling or freezing. Due to *********** service after numerous calls, hisense notified me that a technician can only be sent out in 3-5 business days to assess the problem. This is ridiculous considering that is is an essential appliance that was storing a full month of groceries (meat). With concern I have asked the consultant what will happen to my groceries and they stated that is beyond their control and theres nothing they can do about it. Pathetic! Following the technician visit 3 days later he informed me that the compressor has given up. This is crazy because the fridge is only 2 years old and was expected to last longer. The technician further advised that I am required to wait 3-5 more business days to receive the part and then arrangement can be made for repairs. It is now 5 business days later and the technician has still not received the compressor. Hisense has complete disregard for their customers and this has been a huge inconvenience due to their poorly made products that give up long before warranty expires. I am still waiting repair and have not received any communication from Hisense whatsoever. They do not care to keep the customer updated. It would be understandable for the waiting period for other appliances such as a microwave or kettle but NOT a fridge. This issue has been costing me money and is completely uncalled for. I would never want to purchase anything Hisense brand again due to this insanity. It is frustrating and extremely poor service. I advise customers to be aware and careful for this pathetic brand.