1 reviews | Active since Aug 2019
HISENSE 4 YEAR WARRANTY NOT WORTH A DIME!!
WARRANTIES ARE NOT WORTH THE WRITTEN WORD! SHAME ON MANUFACTURER! Purchased an WFDJ7010S Front Loader end February 2018. After months of electrical trips at home electrician (at cost) finally diagnosed fault in washing machine 1 July 2019. Outlet purchase was made from immediately reported fault. Preferred repair agency in Worcester made first call out 2 July 2019 for assessment. Repair agency returned with faulty part on 9 July but machine remained problamatic. Repair agency returned on 16 July to replace motor only to find that this too was not the problem - it appeared to be the "mother-board" and machine was taken to their workshop. Despite weekly calls to agency as well as follow-up support from outlet of purchase receive, weekly promise of return of machine. Despite weekly calls the Hisense Customer Call Centre - receiving same promise - as of 6 August no reponse, no feed back and still no washing machine. I was informed by Call Centre because machine was older than 6 months it could not be replaced and that all efforts were being made to replace fault parts. I have no doubt to date travelling costs from repair contractor plus replacement parts far exceed replacement cost of washing machine. I pleased with Call Center to to appeal to management to call me and listen to my plea. To date no response. Reading all the bad reviews of other Hisense purchasers I am at a loss as to what to do to have Hisense to replace which clearly appears to be a dud and fautly washing machine. Where to next????
