Hisense 32L Electronic Multifunction Airfry Toaster Oven

I purchased a Hisense 32L Electronic Multifunction Airfry Toaster Oven from Takealot on 31 March 2025 for around R1,700.

Just 3 weeks later, I noticed white rust forming inside the oven, and the fan started making loud noises. In June, I contacted Hisense support and went through all their troubleshooting questions, but when I rep****, my emails kept bouncing back. I recently tried following up again and discovered that the [***] email no longer works.

I then emailed [***], but they ignored most of my concerns and simply responded that the warranty does not cover rust. The problem is that rust is NOT the only issue. The noisy fan is also clearly a manufacturing fault.

The oven has now become unusable because the rust inside creates a health risk when preparing food. No customer should have to worry about contamination from an appliance.

What makes this worse is that there are already many complaints online about the interior paint peeling, rust developing inside the oven, difficulty cleaning it, and noisy fans. Yet Hisense still refuses to properly acknowledge or address these defects.

This level of customer service is ridiculous, especially when the company is clearly aware that multiple customers are experiencing the same problems. If I could give 0 stars, I would.