Hisense 15kg washing machine rubish

I bought a Hisense 15kg washing machine from takealot on behalf of a friend. I've trusted takealot because I'm buying from them for many years but this was the last. This washing machine cannot spin or drain the water. I would never bought the rubish if I knew that this is a **** machine. The takealot ad was misleading and false and they changed the description after I bought it and I have the proof for it. Takealot does not take responsibility for a return and refund and refured me to Hisense which is more useless than takealot. This machine was taken out of the box plugged it in and fill with water just to test. Now the lady from Hisense told me to unplug, clean the filter, make sure it is standing flat etc. Such a bunch of rubish. I just want them to pick up the machine and refund me. How can you advertise a machine that cannot drain or spin. What must I do now because I helped someone else and she think that I'm the ****mer now!!