Hisence Zero customer support

My Hisence 65 Tv stopped working last week. (under warranty)I reported it immediately and am totally shocked at the lack of response from the customer care dept. So far, one week later, they sent a guy on a motor cycle to fix it. He couldn't and could also not take the TV to the workshop on a bike. Was told to wait for collection again. The ladies that take the calls promise a lot of things that never transpire. Be careful buying a product with this total lack of or interest in customer support. I will never again.