HISENCE TV 32 INCH FAULTY AND THE COMPANY REFUSES A REFUND

We have purphased a 32inch Hisence TV in mid November 2020 - since January 2021 the TV began giving issues! I really should say That the after sales services of Hisence is not spot on! The Head office and The Technician Jaco truly is very arrogant - we purchased it cash and now they struggling to give us a refund to get something that is not hisence brand. We truly unhappy on how they handling it as we using this item for business use (we not even using permanently on a day to day basis but only to give presentations) but never the less a TV are suppose to work every day! So in May 2021 we findly got fed up with this TV giving so many issues! It plays then suddenly it appears that there is no picture at all but the sound is there but nothing else. Then when we switch it off its giving the same issue. But then i started to investigate and noticed that i was not the only person having this problem with HISENCE 32 inch. Many clients in store come to complain about the very same TV where ive witness it with my own eyes.

I am totally not sure why Hisence can not refund me and just give us our money back but it seems they want to repair it so we sit with the same issue again! After they repaired it for the first time on the same day ive submitted the incident back to the Tech and to the store where the TV was repaired but only played for 3 hours maximum as we monitored it.

So what should I now do? I do not have the TV for weeks now (so now it feels like im ****** from something Ive paid for) its fair just to give me my refund so I dont buy any hisence product every again. But this is truly getting the bitter of me and I will not allow this to go on a day further. How can you assist me so the Ombudsmman can be off assistance. Because now The Techician is getting rude as if he has purchased it and Hisence is getting more impatience as they have given me the money to buy it.

I need your help and I want this sorted asap because its been more then 3 weeks now that we struggling with Hisence to get our money back.

But they can advert nicely - MONEY BACK GAURENTEED!

Look forward in hearing from you