GS
Gugulethu S

1 reviews | Active since Feb 2019

29 Sept 2024, 23:19

Hisence Fridge

K bought a fridge at OK furniture in 2022 and it started giving me problems in July this year. They have been sending different technicians to fix it with no luck. They have replaced some parts and re gas it but it still doesn't work. It's been 2 months now I am really frustrated now. We have to ask our neighbors to store meat for us and to make things worse i am still paying for the fridge. I called hisence call center on Thursday and I was told they will have to get approval to refund OK furniture and it will be done within 24 hours. I need a new fridge Hisence.

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Replies (7)
GS
Gugulethu S's update30 Sept 2024, 10:04
Reviewer Update
As stated above, the unit is not working.
GS
Gugulethu S's update30 Sept 2024, 13:26
Reviewer Update
When can I expect your technicians
GS
Gugulethu S's update30 Sept 2024, 15:14
Reviewer Update
Thanks for the prompt response. The consultant whom I spoke to on Thursday 19 September said it should take 24hours for the credit to be approved. I am certain it is more 24hours now.
GS
Gugulethu S's update30 Sept 2024, 17:32
Reviewer Update
It should be sorted soon right?
GS
Gugulethu S's update01 Oct 2024, 12:38
Reviewer Update
Thanks, Will wait for your response
GS
Gugulethu S's update02 Oct 2024, 11:26
Reviewer Update
I am doing a follow up, how far are you with credit request.
GS
Gugulethu S's update07 Oct 2024, 10:51
Reviewer Update
Oh Thank you so much, I wil contact the store