Hi-sense service delivery extremely disappointing

The worst service delivery - seeing that there was no service delivery. I bought a Hi Sense fridge-freezer from Takealot. The fridge-freezer was faulty, it did not cool down at all. Seeing that takealot does not work directly with Hi-sense I had to speak to the company itself. I emailed 15 May 2023. By 29 May 2023 I still had problems with Hi-sense. I emailed my invoice from Takealot and sent through all information regarding the fridge-freezer (this was done twice seeing that I still did not get any proper reply. All respons I got was: 'Please be advised that a technician has phoned take a lot call center regarding this unit, their response was that they do not know anything about the customer, you advised to provide us with all the correct information so that i can re-book the job. here is the technician's report below : 25 201578 : DIDI PHONED *** WHICH IS A TAKEALOT CALL CENTRE NUMBER AND THEY DO NOT KNOW ANYTHING ABOUT THIS JOB CARD. WE ALSO PHONED THE *** THEY DO NOT KNOW ANYTHING ABOUT THIS CUSTOMER AND THE JOB CARD. NEW JOB CARD TO BE OPEN ED WITH THE CORRECT DET This does not even make any sense, as I rep**** to Hi-sense with my last email. In the end I paid a repair company to work on the fridge which worked for only 5 days in total. Compressor is not working at all. Please think twice before buying appliances from Hi-sense