HI SENSE SERVICE AGENTS RUDE AND SUBSTANDARD
Prior to the lock down I battled to get hold of hisense to address my fridge eventually when I did
The service has been appalling
Firstly there was miscommunication on their side as they addressed my complaint rather poorly they took issue with an employee that was not involved who then as result called my Wife rudely and questioned my wife as to why we complained about her WHICH WE DIDNT I then had to take hisense to task regarding this employee being rude to my wife
Secondly it’s took his sense a week to send a technician who then send the gas needed to be replaced
After that visit hi sense did not contact me regarding the way forward I had to in fact engage with them very poor service
They then took a further period of time to send another technician who was to FIX THE PROBLEM upon this technicians visit he established the fridge in fact needs to be replaced under warranty after the lockdown
3 weeks later after logging the call
After having my wife addressed rudely by hi sense
Then sending two technicians to establish fault
Today I message hi sense consultant via WhatsApp asking for confirmation of the second visit and the way forward only to be given attitude (I screenshot the conversation and posted on hi senses Facebook ) by this consultant giving me short brass answers as if he’s talking to his next door neighbor
We have been treated rather poorly in terms of human manners let alone general service
This whole experience with hi sense has been an absolute disgrace
Never will we purchase I hi sense branded product if this is the standard of which they offer
Firstly hi sense can’t tell me if the item is even still stocked by makro as the unit is almost 4 years old
Secondly they can’t confirm makro has stock even if the item is still listed in store
They refuse to assist
They don’t care to in all honestly
Do yourselves a favor never purchase hi sense
Given all of the issues during the interaction with hi sense you would think they would go the extra mile and be more assisting given the well documented rude attitude and poor service pertaining to my query
But no they know they have been of poor service and seem very content to continue along those lines
They clearly don’t care to assist customers
Firstly hi sense can’t tell me if the item is even still stocked by makro as the unit is almost 4 years old
Secondly they can’t confirm makro has stock even if the item is still listed in store
They refuse to assist
They don’t care to in all honestly
Do yourselves a favor never purchase hi sense
Given all of the issues during the interaction with hi sense you would think they would go the extra mile and be more assisting given the well documented rude attitude and poor service pertaining to my query
But no they know they have been of poor service and seem very content to continue along those lines
They clearly don’t care to assist customers