HI SENSE /PATHETIC SERVICE -ALOT OF WORK ON YOUR CLIENT SERVICE TO BE LEARNED.

My mum purchased a Hi Sense 420L fridge on the 06/12/2019 from the Game store Bloed Mall Pretoria. From the time of purchase it was problematic. As I was complaining to and from between Game store and Hi Sense the 2 Companies. The fridge was Freezing from the freezer drawers right out onto the door which would not close due to the ice on the outside. First time technician send out he set the temperature inside the fridge, after some time it was still freezing.. Second time round Technician send out a week down the line same problem...Third time Technician send out he repaired the fridge the fridge starts leaking water. Fourth time Technician send out found out the Thermostat is gone. Finally as speaking to a Customer care at Hi sense it was said that that fridge is Problematic and finlised that there will be a Credit/Refund on the fridge once the Proof of Purchase is send to Hi Sense. According to the Technicians they said to my mum that is How the Fridge was made. Who in the world Invents a faulty Product with not having the joy as a Customer to use. Why are we purchasing A Product to do more cleaning of it? every time a Technician was send out for Repair work on the fridge after a week there is another problem that occurs with the fridge. The first time the Hi Sense technician went out he found out that there was no Gas in the Fridge which he refilled. To my knowledge calling Hi Sense to confirm if my email was received, Yes your email is received and according to Hi Sense the Part has been bought which is the Thermostat and the Technician will go and install it.. My point that was not the final Conclusion between the Customer Care Person and my self as per telephone discussion. To my knowledge the Product is Faulty and will be REFUNDED OR CREDITED BETWEEN THE 2 PARTIES GANE STORE BLOED MALL AND HI SESNSE ACCORDING TO HI SENSE CUSTOMER CARE CONSULTANT. DO NOT TALK OF THERE TELEPHONE LINES WHICH YOU WILL BE CALLER NUMBER 5 APPROXIMATELY WAITING TIME 19 MINUTES...WHEN YOU HOLDING ON SO LONG YOU ARE CALLER NUMBER 2 WAITING TIME 40 MINUTES????????????? HOW IS THIS POSSIBLE. THAT WHAT HAPPENED TO ME ON THE 13/12/2023 AND NEVER GOT TO SPEAK TO ANY ONE. LEFT A VOICE NOTE NO ONE RETURNED MY CALL. ALL I WANT IS THE CREDIT ON THE FRIDGE AS I WAS PROMISED AND NOT TO BE REPAIRED FOR THE SAME PROBLEM...PLEASE RESOLVE.